Privacy policy.
Privacy Policy - Text Messaging and HIPAA Compliance
Introduction
Plan A Health values the privacy and confidentiality of our patients' personal health information (PHI). We are committed to protecting your data and complying with the Health Insurance Portability and Accountability Act (HIPAA), which establishes national standards for the protection of health information.
This privacy policy explains how we handle text messaging communication with our patients and community members and how we ensure compliance with HIPAA regulations.
Text Messaging and Communication
In order to provide better communication and service, we may communicate with patients through text messages. Text messages may include appointment reminders, treatment updates, billing information, or other relevant communications related to your care. Please note the following regarding text messaging:
Consent for Text Messages: By providing us with your mobile phone number, you consent to receive text messages from us regarding your healthcare and appointment-related matters. You may opt out of receiving such messages at any time by following the instructions in the message or by contacting us directly.
Sensitive Information: We will not send sensitive or detailed medical information (e.g., diagnoses, test results, or treatment plans) through text messages unless necessary and appropriate, and we will take reasonable precautions to safeguard your privacy. For more confidential matters, we encourage you to contact us via phone or other secure means.
Security of Text Messages: While we strive to maintain the confidentiality and security of text messages, please be aware that standard text messaging may not be a secure method of communication. Text messages sent via cellular networks are generally not encrypted, and there is a risk that they may be intercepted or read by unauthorized individuals.
Emergency Situations: If you are experiencing a medical emergency, do not rely on text messages to contact us. Please call 911 or seek immediate medical attention.
HIPAA Compliance
We are committed to protecting the privacy and security of your health information, in compliance with HIPAA. The following outlines how we ensure HIPAA compliance in our communications:
Protected Health Information (PHI): Under HIPAA, PHI includes any information related to your health condition, treatment, or payment for care that can be used to identify you. We will only use PHI for the purposes of treatment, payment, and healthcare operations as permitted by HIPAA.
Data Security: We take appropriate steps to protect the confidentiality, integrity, and availability of your PHI. Any information shared via text messages will be limited and carefully considered to avoid unnecessary exposure of sensitive information.
Access Control: Access to patient information is restricted to authorized personnel only. We ensure that our staff and any third-party service providers comply with the applicable HIPAA regulations and maintain the confidentiality of your health information.
Patient Rights: You have the right to access, amend, or request restrictions on the use of your PHI. If you prefer to communicate with us in a more secure manner, you may contact us to discuss alternative communication options.
Training and Policies: Our staff is trained to understand and comply with HIPAA requirements. We have established policies and procedures to ensure the protection of patient data and respond promptly to any potential security breaches.
Opting Out and Contact Information
You have the option to opt out of receiving text messages at any time. If you wish to stop receiving text communications, please reply "STOP" to any text message you receive or contact us directly at contact@planahealth.org
We do not sell, trade, or otherwise transfer your personal information to external parties without your consent, except as required by law or necessary to provide our services. If you have any questions about this policy, HIPAA compliance, or how we handle your personal health information, please do not hesitate to contact us at:
Plan A Health