Privacy Policy and Terms and Conditions
Introduction
Plan A Health values the privacy and confidentiality of our patients' personal health information (PHI). We are committed to protecting your data and complying with the Health Insurance Portability and Accountability Act (HIPAA), which establishes national standards for the protection of health information.
This policy explains how we handle text messaging communication with our patients and community members and how we ensure compliance with HIPAA regulations. We are committed to protecting your privacy and handling your personal information responsibly. We do not share your data, including mobile information, with third parties for marketing purposes. Data sharing is strictly limited to essential business purposes only. Your information may be used to (1) provide and improve our services; (2) to communicate with you regarding your account or our services; or (3) to comply with legal obligations. If you have any questions or concerns regarding your data or this privacy policy, please contact us at contact@planahealth.org or 662-314-8038.
Consumers can opt-in to receive text messages from Plan A Health, Inc by completing paper forms during intake at the office or via phone. Consumers can also opt in to receive text messages from Plan A Health, Inc by initiating a text conversation at the provided phone number. By starting a text conversation with Plan A Health, Inc, consumers agree to receive conversational messages, including Notifications about upcoming appointments; Paperwork reminders; Support and answers to questions.
Plan A Health, Inc sends conversational messages to notify patients of upcoming appointments, send paperwork, and provide support or answer questions. These messages are sent exclusively to patients and clients who have provided their contact information when joining the program or clinic on paper forms, via call with the office, or when registering online. Your information is used exclusively to facilitate communication related to your healthcare or participation in our programs. Message frequency may vary, with an average of 1-2 messages per month. Message and data rates may apply. For help, text HELP or INFO for assistance. To stop receiving messages, text STOP or UNSUBSCRIBE. For more information, please visit the Privacy Policy and Terms & Conditions at https://www.planahealth.org/privacy-policy.
Text Messaging and Communication
In order to provide better communication and service, we may communicate with patients through text messages. Text messages may include appointment reminders, treatment updates, billing information, or other relevant communications related to your care. We collect mobile and personal data solely for business purposes, such as providing our services and communicating with you. Data collected via SMS will be used only to deliver relevant information and updates related to our services. Your mobile and personal data will not be shared with or transferred to third parties or external parties for marketing purposes. Data sharing is strictly limited to business use only. By providing us with your mobile phone number either when registering as a patient, program participant, or texting us directly, you consent to receive conversational text messages from Plan A Health, Inc.
Please note the following regarding text messaging:
Disclosure: Personal information collected via SMS is used solely for the purpose of registration and account creation. We do not use this information for any other purpose. Your personal information will not be shared with or transferred to external organizations under any circumstances, except as required by law. We may disclose your personal information only if required to do so by applicable law or regulation.
Consent for Text Messages: By providing us with your mobile phone number, you consent to receive conversational text messages from us regarding your healthcare and appointment-related matters. You may opt out of receiving such messages at any time by following the instructions in the message or by contacting us directly. Message frequency may vary. On average, you may receive 1-2 messages per month. Message and data rates may apply. For assistance, text HELP. For more information on how your data is handled, please review our privacy policy at https://www.planahealth.org/privacy-policy.</p>
Sensitive Information: We will not send sensitive or detailed medical information (e.g., diagnoses, test results, or treatment plans) through text messages unless necessary and appropriate, and we will take reasonable precautions to safeguard your privacy. For more confidential matters, we encourage you to contact us via phone or other secure means.
Security of Text Messages: While we strive to maintain the confidentiality and security of text messages, please be aware that standard text messaging may not be a secure method of communication. Text messages sent via cellular networks are generally not encrypted, and there is a risk that they may be intercepted or read by unauthorized individuals.
Emergency Situations: If you are experiencing a medical emergency, do not rely on text messages to contact us. Please call 911 or seek immediate medical attention.
HIPAA Compliance
We are committed to protecting the privacy and security of your health information, in compliance with HIPAA. If you have any questions or concerns regarding your data or our privacy practices, please contact the message sender directly using the contact information provided in the message. The following outlines how we ensure HIPAA compliance in our communications:
Protected Health Information (PHI): Under HIPAA, PHI includes any information related to your health condition, treatment, or payment for care that can be used to identify you. We will only use PHI for the purposes of treatment, payment, and healthcare operations as permitted by HIPAA.
Data Security: We take appropriate steps to protect the confidentiality, integrity, and availability of your PHI. Any information shared via text messages will be limited and carefully considered to avoid unnecessary exposure of sensitive information. We implement appropriate safeguards to protect your information from unauthorized access, use, or disclosure. We are committed to protecting your privacy. Information you provide via text message is used solely for communication regarding your care. Your data will not be transferred to external organizations, except as required by law. We implement strict access controls and conduct regular audits to prevent unauthorized access or sharing of your information.
Access Control: Access to patient information is restricted to authorized personnel only. We ensure that our staff and any third-party service providers comply with the applicable HIPAA regulations and maintain the confidentiality of your health information.
Patient Rights: You have the right to access, amend, or request restrictions on the use of your PHI. If you prefer to communicate with us in a more secure manner, you may contact us to discuss alternative communication options.
Training and Policies: Our staff is trained to understand and comply with HIPAA requirements. We have established policies and procedures to ensure the protection of patient data and respond promptly to any potential security breaches.
Opting Out and Contact Information
You have the option to opt out of receiving text messages at any time. If you wish to stop receiving text communications, please reply "STOP" to any text message you receive or contact us directly at contact@planahealth.org
By providing your phone number and opting in, you agree to receive conversational messages from Plan A Health, Inc. Message and data rates may apply. Message frequency may vary. On average, 1-2 messages per month.
For assistance, text HELP to the number you received messages from. To stop receiving messages, text STOP at any time.
We do not sell, trade, or otherwise transfer your personal information to external parties without your consent, except as required by law or necessary to provide our services. If you have any questions about this policy, HIPAA compliance, or how we handle your personal health information, please do not hesitate to contact us at:
Plan A Health
Terms and Conditions
By providing your phone number and opting in, you agree to receive conversational messages from Plan A Health, Inc. Message frequency may vary. On average, you may receive 1-2 messages per month.
To get help, reply HELP to any message or contact us through our website.
For more information on how we handle your data, please review our privacy policy at https://www.planahealth.org/privacy-policy.